Questions and answers
Received: Your return has been received by us and must still be reviewed.
Pending: Your return is currently being reviewed.
Processed: Your return has been reviewed. You receive the assessment by post. If you are entitled to a refund, the amount is transferred automatically to your bank account.
Would you like to make an enquiry? Then indicate when you filed the return and whether this was done online or in hard copy. Also communicate your telephone number, so that we can contact you, if necessary.
File your new return within the indicated period. Upon its review, your return for the previous year can also be considered. If you have not received any response after the communicated deadline then contact us.
Not every return has the same processing time. This depends on, among other things, the content of the return and the information required for the verification. For returns filed by 18 May at the latest, we aim to issue a response before 1 November. If you have not received a response after 1 November, then contact us.
We aim to review promptly filed returns by 1 November at the latest. In some cases, the review can take longer, for instance because additional information is required. The statutory deadline for the imposition of an assessment is three years.
No. Online returns do not take precedence but can often be processed faster because the data immediately arrives at the correct department.
A hard copy return must first be received and registered. The data are then manually entered into the system before the return can be reviewed. That is why the processing can take more time.
The amount that is shown during the online completion is a provisional amount. Only after review of the return, the final assessment is established.
The Tax Office can make corrections during the review. That is why the final amount can be lower or higher. A refund can also be settled with amounts that are still owed to the Collector.
It may be that we are still waiting for information from your employer, e.g. the collective pay slip. This information is required for the verification of your return.
There is no general processing backlog. An individual return may be pending longer if additional information is required, e.g. the collective pay slip from an employer.
Returns that have been filed after the filing deadline are processed within the regular statutory deadline. A deadline of three years applies to the imposition of an assessment.
The return will yet be processed. You receive the assessment(s) by post or via the Messages Box CN as soon as possible.
Returns are processed within the applicable deadline and based on the filing date. Hence, it is not always possible to process a return sooner.
The amount depends on, among other things, your income, the taxes withheld, and the tax-deductible items to which you are entitled. The final amount will only be known after your return has been reviewed and the assessment has been established.
For substantive questions about your return or assessment, you can send an email to balie@belastingdienst-cn.nl. You can also drop in at the counter. The counter is open from Monday to Friday from 08:00 AM until 1:00 PM.
For substantive questions about your return or assessment, you can send an email to balie@belastingdienst-cn.nl.